DITA Open Platform » support http://www.dita-op.org The Open Source DITA Authoring Platform Thu, 04 Mar 2010 17:02:15 +0000 http://wordpress.org/?v=2.9 en hourly 1 Managing support http://www.dita-op.org/2009/02/16/managing-support/?utm_source=rss&utm_medium=rss&utm_campaign=managing-support http://www.dita-op.org/2009/02/16/managing-support/#comments Mon, 16 Feb 2009 14:17:29 +0000 Claude http://www.dita-op.org/?p=166 I noticed some of you are using comments here to ask for support. I admit this is convenient, however there are several drawbacks to this approach.

  • Sourceforge does not allow Wordpress to send emails, thus I am not notified when you post a comment. I check the comments from time to time but if you need quick help it may take some time.
  • When I reply to you in the comment thread you don’t get notified, you must come back to see if I replied.
  • Comments cannot be searched, thus if you have an issue you cannot search if there is already an answer.

Instead, Sourceforge is offering “trackers” that have all needed properties for a good management of support requests (and bug and feature requests), the tracker for the DITA-OP Support Requests is at this address: http://sourceforge.net/tracker2/?atid=1074049&group_id=228491.

While comments are still possible on posts, I disabled them on pages.

Thanks for using the tracker.
Claude

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