16 Feb 09 Managing support

I noticed some of you are using comments here to ask for support. I admit this is convenient, however there are several drawbacks to this approach.

• Sourceforge does not allow Wordpress to send emails, thus I am not notified when you post a comment. I check the comments from time to time but if you need quick help it may take some time.
• When I reply to you in the comment thread you don’t get notified, you must come back to see if I replied.
• Comments cannot be searched, thus if you have an issue you cannot search if there is already an answer.

Instead, Sourceforge is offering “trackers” that have all needed properties for a good management of support requests (and bug and feature requests), the tracker for the DITA-OP Support Requests is at this address: http://sourceforge.net/tracker2/?atid=1074049&group_id=228491.

While comments are still possible on posts, I disabled them on pages.

Thanks for using the tracker.
Claude

Tags: sourceforge, support, tracker